Personal details

 

Name and Surname .............. Ellen Marshall.

Date .................................... 10 January 1972.

Place of birth ........................ Perth - United Kingdom.

Nationality ........................... British.

Marital Status ....................... Single.

Address ............................... 3 Alton Way, Perth PH2 6LU

Telephone ............................ 01738 477831

E-mail ................................. emarshall@jetmail.uk

 

 

Education

 

1992-94 Perth Further Education College (full time)

                        Gained HND Hospitality Management

My course involved training for specialist management in the reception and personnel sectors.

 

1987 -92 Castle High School, Perth

Gained three Higher Grades - Home Economics (6); English (C); French (C)

Seven Standard Grades - two Grades 1, three Grade 2, two Grade 3

 

Work Experience

 

April 1996 to present

Reception Supervisor, Garnock Hotel, Perth

Responsible for: supervision of six full/part time reception employees; hotel customers' bookings and accounts; conference bookings and invoicing, liasing with Catering and Bar Supervisors.

 

August 1994 - April 1996

Full time Receptionist, Station Lodge Hotel, Lenzie

Gained experience in: all aspects of bookings, accounts and communications, public relations, catering and work schedule organisation via ‘in house’ training.

 

July 1992 - August 1994

Part time Receptionist / Restaurant Assistant, Station Lodge Hotel, Lenzie

Involvement in general reception and restaurant duties.

 

Skills and Qualities

 

I use a computer system for the hotel bookings, accounts and invoicing.

My work requires a high level of communication skills in dealings with the public and negotiations with colleagues.

Good team co-operation is vital for success in this field. I take joint responsibilities for promotions and quality enhancement and assist others willingly.

By building up experience in many areas of the Hospitality industry, I believe I can contribute positively to a hotel management team.

 

Interests

 

Cycling, keep fit activities and reading novels.

I have cycled extensively in this country and, on occasions, abroad. On such travels, I enjoy investigating local history and communities. This involves research, organisation of time and communication skills.

I have built up a wide knowledge of Scottish tourism.

 

Referees

 

Mr Ian Albert                                    Dr Sean Smith

Manager, Garnock Hotel                   Secretary, Easthie Cycling Club

Perth PH7 4AS 27                            Brown Street, Perth PH1 3LB

Tel: 01742 476393                            Tel: 01742 471631